My experience with Thomas from Waterloo was phenomenal. Thomas knew everything about the vehicle we were looking at and was very informative. There was no sales pressure and he did everything he could to get us the best deal possible. Even after the sale was completed I am periodically sending questions by text and Thomas is very prompt on returning with the answer. I highly recommend Thomas at Waterloo, he will meet your needs! Thank you for the excellent customer service.

Donna Kaye

a week ago

Chris was such a helpful salesperson. He was very respectful and considerate throughout the whole process. It took us weeks to decide but Chris was always patient and kind with me! He thoroughly explained all the features on our vehicle in an easy to understandable manner. I appreciate his professionalism from the beginning to the end. Overall, it was a very pleasant experience and I’ve recommended the dealership and Chris to family and friends!

Valerie Fine

a week ago

Highly recommend speaking with Daniel when visiting this dealership! He’s an extremely confident salesman and shows a true passion for cars. He definitely knows what he’s talking about but also has his customer’s best interests in mind. Overall, he made for a phenomenal experience at Waterloo Ford! Must check it out.

Jenny Le

3 weeks ago

I was looking for a vehicle that would work with my busy schedule. Not knowing anything about vehicles I was really stumped on what would work best for me. Chris was very kind, knowledgeable and profession. We were able to find a car that was perfect. I would definitely recommend seeing him if you ever stop by here.

Arlene Mateo

a month ago

I had an unexpected problem with my Lincoln MKX and needed to get a quick response. Waterloo Ford Lincoln made the effort to be there even when I arrived after 6:30 at night. Riley La Plant was there and welcomed me. He had a loaner for me to continue on with my schedule. The next day he called with updates along the way. What a welcomed change to the Waterloo Service department. Riley's concept of service is uncommon and well-appreciated. He is a keeper.

Ken Dropko

a month ago

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